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For Motion mobility scooters
Customer service

A person on the phone. In Heerde, where your scooter is put together.

No menu system, no call centre. You speak to somebody who rides the models and has the workshop next door. Call, message or email — whichever suits you. We answer in English.
Monday to Friday, 09:00 – 18:00 CET · Molenweg 12, Heerde, the Netherlands · info@for-motion.nl
The For Motion showroom in Heerde with several mobility scooters

What you get from us

An answer from somebody who knows

We design and import the models ourselves and assemble them in Heerde. Whoever answers your question probably had that model on the ramp last week.

Quick, and no detour

During opening hours a person picks up the phone. WhatsApp and email are answered within 1 working day.

What holds in writing

Buying at a distance, you have 14 days to cancel without giving a reason under the Consumer Contracts Regulations 2013, and your rights to goods that are of satisfactory quality, fit for purpose and as described come from the Consumer Rights Act 2015 — including a 30-day short-term right to reject.

How to reach us

Three routes, and what to expect from each.

Telephone

+31 85 212 97 54, Monday to Friday 09:00 to 18:00 CET. It is a Netherlands number; from a UK line your provider's international rates apply.

WhatsApp

Send a photo of the display or the battery — it often saves an appointment altogether. Answered within 1 working day.

Email or the form

info@for-motion.nl, or the form further down this page. Answered within 1 working day, by phone if you prefer.

What holds in writing

The three points we are asked about most before an order.

14 days to cancel

Buying at a distance you may cancel within 14 days without giving a reason, under the Consumer Contracts Regulations 2013. The period runs from the day you take physical possession of the goods. We refund within 14 days of getting the goods back, or of your evidence that you have sent them, by the same means you paid.

Your rights if something is wrong

The Consumer Rights Act 2015 gives you goods of satisfactory quality, fit for purpose and as described, a 30-day short-term right to reject, and repair or replacement after that. Within the first six months the seller must prove the item was not faulty at sale. A manufacturer guarantee, where one is given, is separate and additional — never a substitute.

Delivery to the UK on request

Tell us your postcode and the quote will say whether we can deliver, when and at what cost. We do not promise an assembly or handover appointment at your home in the United Kingdom.

Common questions for customer service

Short, and with the source.

Ask your question

Do you have any questions or special requests? Please feel free to contact us. We will be happy to advise you and help you find a solution that really suits you.

Only if you would prefer a phone call.

We use your details only to answer your question.

Free and without obligation

Have a written quote drawn up

You get the full price of the machine, the class it can be registered in and what that class requires of you, and the delivery options. Within one working day, with no obligation.

A For Motion adviser unloading a mobility scooter from the van
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